Privacy Policy
Effective Date: December 18, 2025
This Privacy Policy explains how Dime Group LLC (doing business as All Points Guide, “All Points Guide,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit our website, purchase our products, or submit information through our questionnaires and forms (collectively, the “Services”).
We build planning tools and relocation intelligence products. That means you may choose to share information that helps us tailor your experience and deliver personalized analysis. We take privacy seriously, and we aim to be clear and restrained: we collect what we need to operate the Services and deliver what you requested, and we do not sell your personal information.
1) Who We Are
Controller/Business: Dime Group LLC (d/b/a All Points Guide)
Website: allpointsguide.com
2) What Information We Collect
We collect information in three main ways: (a) information you provide, (b) information collected automatically when you use the site, and (c) information from service providers involved in payments and delivery.
A. Information you provide
- Contact information (such as name, email address).
- Questionnaire and form responses you submit to receive our relocation intelligence products (for example: relocation goals, timeline, preferences, residency/citizenship context, budget ranges, family situation, healthcare preferences, employment/income categories, and other planning inputs).
- Messages you send us (for example: support requests, inquiries, or other correspondence).
B. Information collected automatically
- Device and usage data (such as IP address, browser type, operating system, pages viewed, time spent, referring URLs, and clicks).
- Cookies and similar technologies (see Section 8).
C. Information from payment and ecommerce providers
Purchases on our site are processed through our ecommerce platform and payment processors (for example, Shopify and its integrated payment providers). We generally receive purchase and fulfillment details (for example, what you purchased, transaction status, and contact details needed to deliver the product), but we do not receive or store full payment card numbers.
3) Sensitive Information
Some information you choose to provide through our questionnaires may be personal or sensitive in nature (for example, details about health-related considerations, family circumstances, finances, immigration/residency context, or other life factors). Providing such information is voluntary and is used solely to prepare and deliver the requested analysis, recommendations, and planning outputs.
Please do not submit information you do not want processed. If a question feels overly personal for your situation, you may leave it blank unless it is required to deliver the product you purchased.
4) How We Use Information
We use information to:
- Deliver the Services (including producing and delivering the products, analyses, and reports you request).
- Operate our business (maintain the website, process transactions, provide customer support, and communicate with you about your purchase).
- Improve and develop our offerings (for example, to refine questionnaires, fix errors, and make the site more usable).
- Security and fraud prevention (detect suspicious activity, protect the Services, and enforce our terms).
- Legal compliance (comply with applicable laws, respond to lawful requests, and protect our rights).
5) How We Share Information
We do not sell your personal information. We may share information only as described below:
- Service providers who help us operate (for example: ecommerce hosting, payment processing, email delivery, form/questionnaire tools, analytics, customer support tools). They are authorized to use information only as needed to provide services to us.
- Legal and compliance when required by law, court order, subpoena, or lawful governmental request, or to protect the rights, property, and safety of All Points Guide, our users, or others.
- Business transfers if we are involved in a merger, acquisition, financing, reorganization, or sale of all or part of our business or assets (information may be transferred as part of that transaction, subject to customary confidentiality protections).
6) Data Retention
We retain personal information for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records. Retention periods vary based on the nature of the data and the purpose for which it was collected. If you request deletion, we will honor it to the extent required and permitted by law (see Section 10).
7) Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission over the internet or method of electronic storage is 100% secure, so we cannot guarantee absolute security.
8) Cookies, Analytics, and Tracking
We and our service providers may use cookies and similar technologies to operate the site, remember preferences, understand usage, and improve performance. You can control cookies through your browser settings. If you disable cookies, parts of the site may not function properly.
9) Marketing Communications
If you subscribe to receive updates, we may send you emails about resources, products, and improvements. You can opt out at any time by using the unsubscribe link in the email or contacting us (see Section 12). Transactional emails related to purchases (for example, order confirmations and delivery instructions) are not marketing and will still be sent.
10) Your Privacy Rights and Choices
Depending on where you live, you may have rights regarding your personal information. These may include:
- Access – request a copy of the personal information we have about you.
- Correction – request that we correct inaccurate information.
- Deletion – request that we delete your personal information, subject to legal exceptions.
- Opt-out – unsubscribe from marketing emails at any time.
- Portability (in some jurisdictions) – request a portable copy of certain data.
California (CPRA/CCPA) notice
California residents may have additional rights, including the right to know, delete, and correct personal information, and the right to opt out of the “sale” or “sharing” of personal information as those terms are defined by California law. We do not sell personal information. We do not share personal information for cross-context behavioral advertising in a manner intended to meet the legal definition of “sharing.”
EEA/UK (GDPR) notice
If you are in the EEA or UK, we process personal information under applicable legal bases, which may include: (a) performance of a contract (to deliver products you purchase), (b) legitimate interests (to operate and improve the Services), (c) compliance with legal obligations, and (d) consent (for certain marketing communications where required). You may also have the right to lodge a complaint with your local data protection authority.
11) Children’s Privacy
Our Services are not directed to children under 13 (or under 16 in certain jurisdictions), and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us so we can take appropriate action.
12) Contact Us
If you have questions about this Privacy Policy or want to exercise your rights, contact us at:
Dime Group LLC (d/b/a All Points Guide)
Email: [INSERT YOUR SUPPORT EMAIL HERE]
Mailing Address: [INSERT BUSINESS MAILING ADDRESS HERE]
13) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Effective Date” at the top indicates when it was last revised. If we make material changes, we will take reasonable steps to notify you (for example, by posting a prominent notice on the site or sending an email if appropriate).
Plain-language note: We built All Points Guide to help people make better decisions about living abroad. We use the information you provide to deliver what you asked for — not to sell your data.